(1)General FAQ

1 Who is Hvbet entertainment company?

See page "About Us."

2.Is it safe to bet your company?

Our website is absolutely safe. We will not disclose any personal information to other organisation. In addition, we also require the bank and agents to be confidential on our client information. All deposits will be treated as trading account in bank.

3.Online gambling legal?

Some countries or regions with local laws prohibiting gambling, in which case, you must abide by local laws, if any doubt, please seek local legal departments. The company cannot and will not accept any person in violation of local laws for any liability arising.

4.Do I have to pay betting duty?

Tax-free.

5.Betting in Hvbet Is there an age limit?

Yes, 18 years of age and above.

6.Whether to fill out the real account name?

Yes, for security reasons, withdrawals Finance Department will be reviewed according to registered name and bank name must be match upon withdrawal, so you must fill up the real account name.

7.MSN / Skype are required?

Optionally, you can fill up the above information; we strongly recommend that you complete your personal information as part of our future members to grant concessions on the link

(2)deposits FAQs

1.How do I deposit?

Please log on to the member centre, in the "deposit platform" page, choose the deposit method, then complete the required information, follow the prompts step by step. Any further questions refer to the Help Centre’s "How to deposit"

2.Deposits received any service charges?

Completely free of charge, the company will not collect any fees.

3.Minimum deposit amount?

Minimum deposit: 50 MYR, or any equivalent currency.

4.I enter the card number, password, etc., but not always successful, and reason?

Maybe because you have not subscribed to online banking, you can log into bank website, click on the "personal self-register online" to activate; or go directly to the bank officer. There maybe other reasons, you can contact your bank via customer telephone inquiries

5.How to pay for online banking?

Online banking to pay about two ways;
Method One: Apply Online
1) Login bank website, click on "online personal self-registered";
2) Carefully read the "Online Self Registration Guide" and click "OK";
3) Earlier signed the "self-register online personal banking customer service agreement";
4) Follow the prompts to enter your personal information, custom online payment password, click "Submit";
5) User self-registration confirmation;
6) Customer self-service registration is successful.
Method Two: Counter Application
1) Go to any designated bank savings, submit the online banking application form;
2) 24 hours after application launch services.

6.Will my bank information be disclosed ?

Absolutely not, online payment, bank security is the primary consideration. Only deposit and payment collaborate with bank. Bank uses 128-bit SSL encryption technology and strict safety management system to ensure that customers receive the most comprehensive security protection. All customer transactions are extremely tight in the banking circumstances.

7.Which banks are more convenient ?

We recommend that you use the Maybank or CIMB. Of course you can also choose other banks, depending on your personal convenience.

8.Enter the password column shows a small cross, can not enter. how to do it?

As the Industrial and Commercial Bank controls the password used to protect password security mode, if the application or payment process does not appear a small fork or display, please press the following manner:
1) Check in the IE tool "Internet Options" in the conventional delete Cookies, temporary files, select the Custom Level security, the "ActiveX controls and plug-ins" in the "Download signed ActiveX controls" and "Run ActiveX controls and plug-ins" is set to - enabled to determine the effect. Payment in the bank to re-order page prompts you to install the plug-in, please install it pay.
2) If these steps were not resolved, the Internet zone security level set to "Default Level", but make sure not to use the "3721 Internet Assistant, GOOGLE Toolbar" and other controls to prevent control installation masking tools, such as similar tools have been installed recommend that you uninstall.

9.Why during online payment showing an error?

This is because you have yet registered online banking. In the use of online payment, you must first subscribe to Personal Internet Banking; if you have online banking, please confirm your password carefully recall error. Using the online payment, enter the password for the password is not ATM withdrawals, but the special payment online banking password. If you are in online banking bank branches application, you must apply for 24 hours, before they can pay online.

(3)Withdrawal FAQ

1.How do I withdraw money?

Very simple, you simply "withdraw application" page, choose for your withdrawal method, you can then complete the withdrawal form.

2.Withdrawal how long?

24 hours withdrawals service, customer withdrawal requests will be reviewed and process for 2 hours and deposit into user account.

3.Any charges for withdrawal?

Free of charge.

4.Limit of withdrawal?

Withdrawal limit up to 50,000.00 MYR, the minimum withdrawal amount of 50 MYR, or any equivalent currency.

(4)Technical FAQ

1.Requirement on system configuration?

We designed the web browser will provide a new generation of services, provide better features, so you can enjoy a better betting fun. We hope you use Internet Explorer 6.0 or above browser versions.

2.Why would I sign out from the system?

This is one of the security program, after certain period of time without using the Web, then the page will be inactive, where you must re-login; if you re-login, the situation is remained  the same then please contact us immediately to solve.

(5)Live Baccarat FAQs

1.How do I download the live Baccarat?

Please click on your home page to download the client program of live baccarat.

2.How do I add value for my Live Baccarat?

Go to "Management" and choose the transfer to the live baccarat, then fill in your preferences to add value to your account of live baccarat and confirm.

3.Why I will be successfully transfer money on lobby account and credit deduced but did not immediately appear in the Live Baccarat?

This is because the transfer system needs to go through internal verification procedures, and this is one of our security procedures, so please do not worry, the funds will not be lost. If you are indoors more than 30 minutes after the transfer is still not received your payment, please contact us.

4.When I won the money in the live baccarat, how do I withdraw money?

Please visit “Management" and transfer to your lobby account and follow the normal procedures apply to withdrawals. For more information, see withdrawals: How to withdraw money.

5.How to prove that the result is real-time game?

You can investigate video game images; we ensure that all games are in real results, real-time results.

6.I can browse to your game?

We welcome you to visit our game system. Of course, this is free. You simply fill out our simple personal web page information that can access to view our games.

7.Why after watching 5 matches will be disconnected?

For two reasons:
1) For your account security, if you open the game and forgot to leave the computer watching the event at this time be used by others to bet, your loss is difficult to control.
2) All the time have a lot of customers on the line for the game, in order to speed fast and smooth, our system will automatically save network resources, to take care of customers in the game itself, so the watch will be of five is disconnected. As a result of the inconvenience, we apologise for this.

8.Where can I access the live baccarat game play help?

Please select the game play in helping the column or click here: live baccarat game play.

9.How do I appeal the game wrong?

As Hvbet Live Baccarat is a real live game through the network, as all real casino as well, so there may be errors licensing event. If you believe the error is caused by the dealer, please send your complaint with complete information in accordance with the following format email to csmy@hongy888.com
We will help you as soon as possible to explore and resolve the problem.
Date: 
Round: 
Dealer: 
Bet Amount: 
Result: 
Description: 
The above information can help us more quickly to investigate the question; we fully appreciate your cooperation.